Full asset lifecycle
Procure, receive, stock, assign, repair, replace, dispatch, return, retire and dispose — each a real state with rules about what may follow it, so the register cannot drift into a state that makes no sense.
Complete Suite · ITIL service desk, assets and AI automation
Where is that laptop, who has it, and did the person who left give it back?
SupportCentral Enterprise puts your service desk and your asset register in one system, so the ticket, the device, the person and the exit checklist are the same record. Built in India, priced in rupees, with your data in the country.
No card required. Unlimited employees on every plan — you pay for agents and devices.
The asset register is a spreadsheet, and it is wrong
Almost every IT team we meet runs the service desk in one tool and the asset register in an Excel file that one person maintains. The spreadsheet was accurate the week it was made. Since then laptops have been reassigned in a hurry, three went for repair and two came back, somebody left and nobody chased the machine, and the warranty dates were last checked at the previous audit.
The cost is not the spreadsheet. It is the two hours before every audit, the laptop written off because nobody noticed the warranty had three weeks left, the licence still being paid for an employee who left in March, and the awkward conversation when finance asks what the IT estate is actually worth.
The fix is not a better spreadsheet. It is making the ticket and the device the same record, so the register updates itself as work happens rather than when somebody remembers.
- Assign a laptop and the handover document is one click away, ready to print and sign
- An exit cannot be closed until the kit is back — or somebody overrides it on the record
- Damage, repair, replacement and dispatch are stages of one lifecycle, not four systems
- Warranty, AMC and licence renewals arrive as reminders instead of surprises
One system, the whole estate
Everything the helpdesk product does, plus the parts that only matter when you own the hardware.
Employee 360
One page per person: the devices they hold, every ticket they raised, their licences, their dispatches, their onboarding and exit cases, and the complete history of everything they have ever been given.
Onboarding and exits that close
A joiner checklist that verifies itself from live data, and an exit that will not complete until the assets are returned — with the override audited and reported when somebody has to use it.
Damage, recovery and dispatch
Damage cases with quotes, approvals and recovery, replacements that keep the old device visible, and courier tracking your employee can follow from the portal, ending in a receipt confirmation that closes the ticket.
Vendors, subscriptions and licences
Contracts and their expiry, rent exposure by vendor, repair turnaround, and a licence register that can fill itself from Microsoft 365 — after a dry run you have looked at.
Endpoint security in plain English
Detections from your security software — CrowdStrike, Defender, SentinelOne, Sophos or any API — become incidents joined to the device, the person and their manager, with a printable report that says when, how and why in words a non-technical manager can act on.
The register updates itself, because the work happens in the same place
A laptop stops charging. The employee raises a ticket from the portal and picks their device from the list of what they hold — so the ticket is already linked to the right asset, with its serial, warranty status and purchase date attached.
The engineer sends it for repair; the asset moves to under_repair without anybody updating a spreadsheet. A replacement is issued and dispatched, the employee confirms receipt in the portal with a photo, and the ticket resolves itself. The old machine is still visible, still owned, still on the books.
Nobody did data entry. The register is correct because it is a by-product of the work, not a separate chore that competes with it.
Your data stays in India, and the integrations are yours
Every database row, uploaded file, log line and backup lives on infrastructure we control, in India. The only two companies that touch your data on our behalf are Razorpay, for payments, and our email provider, for mail you asked us to send.
Google Workspace, Microsoft 365, your security software and Google Sheets connect with your own credentials, read-mostly, per workspace, off by default, and every one of them does a dry run that reports counts before it writes a single row into your business tables. They are your integrations to your services — not ours.
We do not run an AI model for customers. The chat assistant works from rules and your own knowledge base, and out of the box no AI model is called at all. If you want AI answers and drafting, AI Studio connects a model you run yourself — for example Ollama on your own server — or a provider you choose; you type its address to confirm, and every call is recorded with where it went.
Priced for the shape of your estate, not just your headcount
Two things drive what this product costs you: how many people work the queue, and how many devices you are managing. A managed service provider with four engineers and three thousand machines and a factory with twenty agents and three hundred machines are genuinely different customers, and a seat-only price gets both of them wrong.
So you buy agent seats and asset capacity, and add more of either as you grow, prorated to the day. Employees raising tickets are unlimited and free on every plan.
If you go over your asset capacity, nothing is deleted and nothing stops. You are told, you can add capacity at a per-device rate, and returns, exits, damage closures and exports keep working regardless — blocking those would break your actual operation to make a billing point, which we are not willing to do.
Priced per agent, per month — in rupees
Excluding 18% GST. Each plan includes a block of managed assets; extra devices are charged per device per month.
| Plan | Monthly | Annual | Best for |
|---|---|---|---|
| Starter | ₹899 | ₹749 | A small IT team with a few hundred devices |
| Professional | ₹1,499 | ₹1,249 | A full lifecycle: onboarding, exits, vendors and licences |
| Enterprise | ₹2,499 | ₹2,082 | Multi-location, with Workspace, M365 and endpoint security |
Questions people ask before signing up
What counts as a managed asset?
Any asset in your register that is not retired, disposed or archived. A laptop that has been written off stops counting; one sitting in stock still counts, because the system is still tracking it for you.
What happens if we exceed our asset capacity?
At the limit you get a clear message with the exact number, and you can add capacity per device. Nothing is deleted, nothing is hidden, and returns, offboarding completion, damage closure and data export are never blocked by a limit.
Can we import our existing spreadsheet?
That is the expected way to start. The import wizard takes CSV or Excel, maps your columns to ours, shows you the errors row by row before anything is written, and can roll the whole batch back if the result is not what you wanted.
Do we need the Microsoft 365 or security software integrations?
No — they are optional and off by default. They are useful once your register is populated, because they tell you which devices your security software can see but your register cannot, and which licences are assigned to people who have left.
We only need the service desk, not the asset register.
Then you want our other product. Support IT Helpdesk at supportit.in is the same ticketing, SLA, knowledge base and chat without the asset, vendor and lifecycle modules, starting free. You can move up to this product later without losing history.
Where is our data, and who else can see it?
On our own infrastructure in India. Razorpay processes payments and our email provider delivers mail; that is the entire list, it is published, and we give thirty days' notice before it changes.
Put your register and your desk in one place
Twenty-one days, no card, and long enough to actually import your asset list and run a real month. Everything you put in is exportable in full from day one.